Refund & Return Policy

At MochaRicano, every machine is built to Italian engineering standards and tested before it reaches you. If something isn't right, we want to make it easy to fix. This policy explains how returns, refunds, and replacements work for orders placed on mocharicano.com.

1. Eligibility for Returns

You may request a return or replacement within [7 ] days of delivery if:

• The product arrived damaged, defective, or with missing parts.
• You received the wrong item or variant.
• The machine has a manufacturing fault covered under warranty (see Section 5).

To be eligible, the product must be:

• Unused, in its original condition, with all accessories (portafilter/adapter, cup, travel case, charging cable, stand).
• In the original packaging, with invoice or order confirmation.

Change-of-mind returns: [Specify if accepted — e.g. "Accepted within 7 days, subject to a restocking fee of X%" or "Not applicable — final sale on all orders unless the item is defective."]

2. Non-Returnable Items

• Products damaged due to misuse, unauthorized repair, or failure to follow the user manual.
• Consumables such as capsules, cleaning tablets, or descaling solution once opened.
• Products without original packaging, accessories, or proof of purchase.
• Free gifts or promotional items included with an order.

3. How to Request a Return

1. Email caremocharicano@gmail.com or use the Contact Us form within the eligibility window.
2. Include your order number, a description of the issue, and photos/video of the product (required for damage or defect claims).
3. Our team will review your request within [1–2 business days] and share pickup or shipping instructions if approved.
4. Do not send the product back before receiving return approval — unauthorized returns may not be accepted.

4. Refunds

Once your returned item is received and inspected, we'll notify you of the approval status.

• Approved refunds are processed to your original payment method within [5–7 business days].
• For prepaid orders, banks may take an additional [3–5 business days] to reflect the credit.
• For Cash on Delivery orders, refunds are issued via bank transfer or store credit — [specify which].
• Original shipping charges are non-refundable, except in cases of MochaRicano error (wrong/damaged/defective item).

5. Warranty Claims

MochaRicano espresso machines carry a [1 year] warranty against manufacturing defects, covering [motor, heating element, electronics — specify]. Warranty does not cover:

• Normal wear and tear (seals, gaskets).
• Damage from use with incompatible capsules, descaling neglect, or voltage issues.
• Cosmetic damage that doesn't affect function.

Approved warranty claims are resolved via repair, replacement, or refund at MochaRicano's discretion.

6. Exchanges

Need a different variant or color instead of a refund? Let us know when you submit your return request — exchanges are subject to stock availability.

7. Cancellations

Orders can be cancelled free of charge before they are shipped. Once dispatched, the order follows the standard return process above.

8. Contact Us