Shipping policy
1. Order Processing
- Orders are processed within [1–2 business days] of confirmation, Monday–Saturday, excluding public holidays.
- You'll receive an order confirmation email/SMS immediately, and a shipping confirmation with tracking details once dispatched.
- Orders placed after [cutoff time, e.g. 2 PM IST] are processed the next business day.
2. Shipping Destinations & Timelines
| Region | Estimated Delivery |
|---|---|
| Metro cities (Delhi NCR, Mumbai, Bengaluru, etc.) | [2–4 business days] |
| Rest of India | [4–7 business days] |
| Remote / North-East / J&K areas | [7–10 business days] |
| International (if applicable) | [10–15 business days] |
Delivery timelines are estimates and may vary due to courier delays, weather, or regional restrictions.
3. Shipping Charges
- Free shipping on all orders
4. Order Tracking
Once dispatched, you'll receive a tracking link via email/SMS. You can also track your order via [Track Order page link] using your order ID and registered phone number/email.
5. Delays & Exceptions
- Delivery timelines may extend during sale periods, festive seasons, or due to unforeseen courier/logistics disruptions.
- MochaRicano is not liable for delays caused by incorrect address details provided at checkout — please double-check your shipping address before placing an order.
- If your order hasn't arrived within the estimated window, contact us and we'll investigate with the courier partner.
6. Damaged or Missing Packages
Please inspect your package on delivery. If it arrives visibly damaged or tampered with, do not accept the delivery and notify us immediately at [support@mocharicano.com] with photos. For issues discovered after opening, refer to our Refund & Return Policy.
7. Address Changes & Redelivery
- Address changes can be requested only before the order is shipped — email us with your order number as soon as possible.
- If a delivery attempt fails due to an incorrect address or unavailability, redelivery may incur additional shipping charges.
8. International Shipping
[If applicable: "We currently ship to select international destinations. Customs duties, import taxes, and clearance charges are the responsibility of the customer and are not included in the order total." If not applicable: "At this time, MochaRicano ships within India only."]